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Claude AI Services

Customer Experience Automation

Automate and elevate every customer interaction with multilingual AI.

Overview

We help businesses deploy AI-powered customer experience tools that resolve queries faster, reduce support costs, and deliver personalised interactions at scale. From WhatsApp AI assistants to sentiment analysis platforms, our solutions integrate with your existing MSG91, WhatsApp Business API, and CRM stack — delivering multilingual support in Hindi, Gujarati, English, and 50+ languages.

Key Features

Multilingual Support Bots

AI bots handling customer queries in Hindi, Gujarati, English, and regional languages — 24/7 without human intervention.

WhatsApp & SMS AI Integration

Seamless integration with WhatsApp Business API and MSG91 for conversational AI on channels customers already use.

Smart Reply Generation

AI-suggested replies for support agents, reducing handle time by 40–60% while maintaining brand voice.

Sentiment Analysis

Real-time analysis of customer feedback, reviews, and support tickets to surface trends and escalation triggers.

Automated Complaint Routing

AI triage classifying and routing complaints to the right team with priority scoring and SLA tracking.

Customer Feedback Intelligence

Aggregate and analyse unstructured feedback from multiple channels into actionable product and service insights.

Real-World Use Cases

E-commerce

WhatsApp AI assistant handling 3,000 daily order queries — 78% resolved without human agent.

Banking

Multilingual IVR replacement reducing call centre volume by 45% with AI chat deflection.

Healthcare

Appointment booking bot in Hindi and Gujarati achieving 92% booking completion rate.

Retail

Sentiment analysis on 50,000 monthly reviews surfacing top 5 product issues within 24 hours.

Why Choose Us

Reduce customer support costs by 40–70% through AI-first resolution

Serve customers in their native language across all digital channels

Consistent service quality at any scale — peak season or off-peak

Actionable insights from every customer interaction, automatically

Ready to get started?

Let's discuss how Customer Experience Automation can drive real results for your organisation.

Contact Us Today